Support

Product Support

Getting Started

Fastest way to know how to use your product

Firmware Updates

Get the latest AI updates and keep your robot at the top of its game

Documents Download

Explore your product with user guides and manuals

Comprehensive FAQ

Return & Refund Policy

Please read before issue a refund

Shipping Policy

Get to know latest shipping policy in time

Lumistar Apps

Start your adventure with Tero, Tero pro, Carry and more

Straps & Charging

Start your adventure with Tero, Tero pro, Carry and more

Community & Teams

Create and join LUMISTAR team

LUMISTAR Data

Empower members with the most accurate, actionable health and performance insights possible

Connectivity

Provides step-by-step pairing instructions, troubleshooting steps, and Bluetooth management tips to ensure seamless connectivity

Regulatory Information

Protecting the security and privacy of member data is fundamental to our system design and processes

Contact Channels

Chats

Office Hours: Mon to Fri, 2:00 p.m. - 5:00 p.m. ET
Tel: +1(909) 528-3075

Whatsapp

+1(909) 528-3075

Emails

Technical Supports
support@lumistar.ai

Facebook

@LumistarGlobal